Refund Policy

Purchases from 15 September 2026 at 00:00 UTC

There is no voluntary 30-day change-of-mind guarantee. The applicable statutory 14-day consumer withdrawal or termination right is the only general change-of-mind right.

Monthly purchases have the applicable statutory 14-day consumer withdrawal or termination right. After day 14 there is no change-of-mind refund, without limiting mandatory conformity, billing-error, unauthorized-payment or other statutory remedies.

Annual purchases have the applicable statutory 14-day consumer withdrawal or termination right. After day 14 there is no change-of-mind refund, without limiting mandatory conformity, billing-error, unauthorized-payment or other statutory remedies.

A proportionate service deduction is allowed only after a separate express request for immediate performance, the required information and durable evidence; otherwise no deduction applies.

Renewals do not receive or restart a voluntary change-of-mind guarantee. Any applicable statutory withdrawal or termination right and mandatory conformity, billing-error, unauthorized-payment or other statutory remedies remain available.

Ending the voluntary guarantee does not limit your statutory rights, including the 14-day withdrawal right where it applies.

Purchases before 15 September 2026 at 00:00 UTC

For initial purchases before the cutover, monthly plans have a full refund within 30 days and annual plans have a pro-rated refund within 30 days.

Monthly plans purchased before the cutover keep the full refund promised within 30 days of the initial purchase, through that purchase's existing deadline.

Annual plans purchased before the cutover keep the pro-rated refund promised within 30 days of the initial purchase, through that purchase's existing deadline.

The original monthly full-refund and annual pro-rated promise stays yours. A deduction from a statutory withdrawal refund requires a separate express request for immediate performance, the required information and durable evidence; otherwise no deduction applies.

The voluntary 30-day promise covers only the initial pre-cutover purchase through its existing deadline. Renewals are excluded and do not restart that deadline. Mandatory conformity, billing-error, unauthorized-payment and other statutory remedies remain available.

Your statutory withdrawal right

Where the statutory consumer withdrawal right applies, you may withdraw from your subscription without giving a reason. The period expires 14 days after the day your paid subscription contract is concluded, which is when your payment is accepted and your paid subscription is activated. The following calendar day is day 1. If the last day falls on a Saturday, Sunday or public holiday, the deadline moves to the next working day. Any longer period required by law remains available, including where required withdrawal information was not provided.

To withdraw, tell BestFolio clearly that you wish to withdraw from your subscription. Email [email protected] with enough information to identify it, such as your account email address and purchase date. No reason is required, and a notice sent by email does not need to be signed. You may use the model withdrawal form below, but you do not have to. Sending your notice before the period expires is enough. You do not need to wait for a reply or for approval.

You can also exercise your right of withdrawal online at bestfolio.app/withdraw. Sign in with the account you bought with: while a purchase is inside its withdrawal period, that page and the Subscription section of Settings show a "Withdraw from contract here" (elállás a szerződéstől) button for it. If you use this online feature, we will send you an acknowledgement of receipt of the withdrawal on a durable medium (by email), including its content and the date and time of its submission, without undue delay.

Withdraw from contract here (elállás a szerződéstől)

Withdrawal ends your subscription and your entitlement to paid access. Cancelling automatic renewal is a different thing: it stops future charges and leaves your access running to the end of the billing period you already paid for.

We will reimburse the amount due without undue delay and no later than 14 days after we are informed of your decision to withdraw. We will use your original payment method unless you expressly agree otherwise. You will not be charged a fee for the refund.

Model withdrawal form

How to Request a Refund

Contact us at [email protected] with your account email address and purchase date. To withdraw during the withdrawal period you can also use the online withdrawal function above. We will review the policy promised at purchase and any applicable statutory right. A statutory withdrawal does not need our approval, and its reimbursement runs to the deadline stated above. Refunds are returned to your original payment method.

Billing via Stripe

All payments are processed securely by Stripe. Stripe handles all billing, invoicing, and refund processing. Refunds will be returned to the original payment method.

Contact

For any billing questions or refund requests, please contact us at [email protected].